NS Partners Ltd is committed to ensuring the fair treatment of complaints regarding its products or services in accordance with regulatory requirements. Complaints received by the firm will be addressed in accordance with the firm’s complaint handling policy.
If you would like to make a complaint regarding a product or service offered by the firm, please contact the firm using the following details:
Complainants can expect to receive an initial response to their complaint within five business days of receipt of the complaint by the firm.
Québec residents: If a complainant resident in Québec is dissatisfied with how their complaint is handled or the outcome, the complainant may request that the firm provide a copy of the complaint file to the Autorité des marchés financiers for its handling. Contact information for the Autorité des marchés financiers is as follows: